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Refund Policy

Refund Policy:

  • Typically, all refunds are processed within 24 working hrs.
  • Under no circumstances, cash will be refunded against any cancellation.
  • You will be provided with a refund reference number for further communication with your bank.
  • No refunds/cancellation requests shall be entertained in case of payment against services received.
  • Upon receipt of a valid cancellation request, we will initiate a refund of the customer’s advance payment. The advance amount may be refunded through Jazzcash, Easypaisa and Debit/Credit card or by reversing the processed transaction.
  • Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder's issuing bank.
Remaining Time Deduction
Within 48 Hours 5%
Within 24 Hours 7%
Within 12 Hours 10%
Within 6 Hours 15%
Within 3 Hours 18%
Within 2 Hours 20%
Within 1 Hour Cancellation not allowed

No Warranty:

No warranty, representation or guarantee, express or implied, is given by E-Katchery in respect of the operation of the service.


All payment details which are entered through this payment gateway are encrypted when the customer enters them. E-Katchery shall not be liable for any failure by the Customer making the payment to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during or after the online payment process.

Variations to the Refund Policy:

E-Katchery reserves the right to vary this Refund Policy from time to time and the current version will be published on this website. E-Katchery also reserves the right to decline the acceptance of the online payment without assigning any reason.